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1. Bitdefender 2019 update messed up mouse install#
2. Bitdefender 2019 update messed up mouse drivers#
3. Bitdefender 2019 update messed up mouse driver#

I just uninstalled the AMD Radeon Software, and am still having the problem (running right now on the Microsoft drivers instead). No malware, thanks to Bitdefender and Netgear Armor (I did several overly aggressive full system scans, in addition to active protection and safe browsing habits). BIOS is up-to-date, via HP Support Assistant. Additionally, disk checks and fragmentation checks are both good. There shouldn't be any problem with the HDD, since I do not experience the issue when copying large files from an external HDD to the internal HDD. Graphics drivers were manually installed from AMD.com. The networking drivers currently installed are from HP Support Assistant.

Bitdefender 2019 update messed up mouse driver#

So that doesn't seem to be the issue, though I could still try reinstalling the networking driver from instead of HP.com. I plan to upgrade to the optional version as my next step but had problems in the past with the optional version creating conflicts with the Realtek drivers.Īpparently the reason I don't see an ethernet networking controller driver listed in HP Support Assistant is because ethernet and wireless networking are using the same driver software. AMD is on the most recent non-optional version. Īs far as I can tell, all drivers are up-to-date, including networking drivers. Just finished chatting with HP Support, and they recommended a factory reset. I have all wireless networking disabled and only use CAT6 ethernet on the home network (cable modem limits internet access to 60 MBd though). Additionally, there seems to be an error on the HP 690-0010 ethernet driver from HP.com, so my theory is that maybe this is being caused by a driver conflict.

Bitdefender 2019 update messed up mouse install#

The only thing I have not been able to do is try to manually install the Realtek gigabit ethernet driver from, but I can't seem to find what model of Realtek card that HP is using on the HP 690-0010.

I have tried everything I can think of to troubleshoot this: upgrading all software and drivers, running HP PC Hardware Diagnostics, full antimalware system scans, etc. The CPU usage is severe enough that the mouse can lock up and audio can sound distorted whenever downloading is taking place. It seems to be worse with larger files or baudrates such as when downloading new games from Steam or downloading images. I have been experiencing an issue whereby "System" and/or "System Interrupts" occupies up to 100% of CPU usage whenever I am downloading content from the internet (including loading images during general web browsing).